Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a poker site we haven't covered yet? This page explains how to reach US Poker and what kind of messages we're best placed to help with.

What We Can Help With

US Poker is an independent research and comparison resource covering online poker sites and apps available to players in the US. We're not a poker room ourselves, and we don't process deposits, hold player funds, or run cashier operations — so we can't resolve account, payment, or gameplay issues directly. What we can help with includes:

• Questions about how we rank and score the sites listed on this page, including Coinpoker, Bovada, Stake, Ignition, and the other operators we cover
• Corrections — if a bonus term, licensing detail, or feature we've described has changed, tell us and we'll review it
• Suggestions for poker sites or apps we haven't reviewed yet
• General feedback on the site's content, comparisons, or usability
• Questions about our affiliate relationships and how they work

What We Can't Help With

Because US Poker doesn't operate any poker room, we're unable to assist with account logins, deposit or withdrawal problems, bonus crediting, verification (KYC) delays, or disputes over hand histories and gameplay. Those issues sit with the operator itself — each poker site listed on this page runs its own customer support team, and its help center or live chat is the fastest route to a resolution. If you're unsure which brand you deposited with, check your confirmation email or account statement first.

Before You Reach Out

A few of the most common questions we receive are already answered elsewhere on the site:

• If your question is about how bonuses are structured, wagering requirements, or promotional terms, check the offer details listed alongside each operator on our reviews before contacting us — most terms are stated there directly.
• If you're concerned about your own or someone else's gambling habits, our Responsible Gambling page has resources and support links, including the National Problem Gambling Helpline at 1-800-GAMBLER.
• If your question relates to how this site is run, who's behind it, or how we approach reviews, our About Us page covers our process and independence in more detail.
• If you're looking for the legal terms governing use of this site, they're set out in our Terms and Conditions.

Our Affiliate Disclosure

US Poker earns commission when readers click through to a poker site and sign up through our links. This is how we keep the site free to use. Commercial relationships never determine our editorial ratings — a site's position on our list reflects our research into traffic, game variety, payment handling, and licensing, not how much it pays us. If a message you send raises a concern about how we've represented an offer, we take that seriously and will look into it.

A Note on What We Review

Everything we publish is intended for readers who are already 21 or older and legally permitted to play real-money poker in a regulated state. We don't accept or respond to messages from anyone under the applicable legal age for gambling in their state, and nothing on this site is written for that audience. Online poker regulation in the US works on a state-by-state basis — there's no federal framework — so availability, licensing, and eligibility vary depending on where you live. If you're unsure whether a site can legally operate where you are, that's a good thing to ask us about, and it's also worth checking directly with the operator.

Response Times

We review incoming messages in the order they arrive. Corrections and factual queries about licensing or bonus terms are usually prioritized, since accuracy matters most to readers deciding where to play. General feedback and site suggestions may take a little longer to work through. We don't offer live support, so if your issue is time-sensitive — like a payment stuck at an operator — contacting that site's support team directly will get you a faster answer than writing to us.

Poker carries real financial risk, and no site or strategy removes that. If gambling ever stops feeling like entertainment, free and confidential help is available around the clock through 1-800-GAMBLER, or through the resources listed on our Responsible Gambling page.